Managed by Bledisloe Estate Holdings Limited

Effective Date: January 25th 2025

At Polo Lodge, managed by Bledisloe Estate Holdings Limited ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you book and stay at Polo Lodge.

When you book a stay at Polo Lodge, we may collect the following types of information:

• Personal Information:

  • Full name

  • Contact details (email, phone number, mailing address)

  • Payment details (processed securely through third-party payment processors)

  • Identification documents (if required by law)

  • Booking preferences and special requests

• Technical Information:

  • IP address

  • Browser type and operating system

  • Usage data when interacting with our website

• Stay-Related Information:

  • Check-in and check-out dates

  • Number of guests

  • Incident reports (if applicable)

We use your personal data for the following purposes:

• To process and confirm your booking

• To provide customer support and communication

• To manage payments and security deposits

• To personalise your experience during your stay

• To comply with legal obligations and regulations

• To improve our services and website functionality

• To enforce our Rental Agreement and Terms and Conditions

We do not sell your personal data. However, we may share your data with the following parties under specific circumstances:

• Service Providers: Third-party vendors such as payment processors, cleaning services, and maintenance teams who assist in providing services.

• Legal Authorities: If required to comply with legal obligations, protect our property, or in response to lawful requests.

• Business Transfers: In the event of a business sale or reorganisation.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, your data will be securely deleted.

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of data transmission over the internet is 100% secure

As a guest, you have the following rights regarding your personal information:

• Access to the personal data we hold about you

• Correction of inaccurate or incomplete data

• Deletion of your personal data where applicable

• Objection to certain data processing activities

• Withdrawal of consent for data processing (where applicable)

To exercise these rights, please contact us at info@polo-lodge.com

Our website may use cookies and similar technologies to enhance your browsing experience, analyse traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Our website may contain links to external websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the revised policy.

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at: info@polo-lodge.com

By booking a stay at Polo Lodge, you acknowledge that you have read and understood this Privacy Policy and agree to its terms, as well as the Rental Agreement and Terms and Conditions.